General selling Terms and Conditions

Below you will find our general selling terms and conditions. By using our service, you are deemed to have accepted these Terms which form the basis of all transactions between us and you. If you do not agree to these Terms, please do not engage in our service.

1. Parties

hese Terms and Conditions of Sale apply to a sales agreement between mResell AB, Company number: 556885-5372 (henceforth ”mResell”) and its customer (“Seller”). This sales agreement refers to a situation in which mResell acts as a buyer. mResell is a registered company that manages and maintains web store. The Seller can be either a private person or a company. A private person under the age of 16 can only act as a Seller with the written consent of their guardian(s).

The Seller shall provide the information requested by mResell when making the sales order. For consumers this information shall include at least the name, social security number, address, and phone number, and email address. For Businesses the required information includes the name, phone number, and email of a contact within the Business, as well as the Company Number, shipping address, phone number(s), and billing address if needed. Information concerning the collection and processing of customer information can be found in our Privacy Policy.

These Terms and Conditions have been updated on 19.01.2021 and they are valid until further notice. mResell retains the right to change these Terms and Conditions unilaterally and without prior notice, if the content of these terms and conditions do not materially change the relationship between the parties. Changes to these Terms and Conditions shall enter into force immediately.

2. The Product

The Seller sells their Apple product and any original accessories of their choosing (charging cable, power supply, data cable etc.) (“Product”). mResell has offered a certain price (“Quote”) for the Product based on the product- and condition specifications given by the Seller and any original accessories included in the sale. The Quote includes 10% GST.  Condition classes are defined as follows:

Unopened: An unopened product is new and unused. The packaging has not been opened and it is covered by protective film.

Good Condition: The product is in good condition both functionally and cosmetically. The body may have marks of marginal wear and tear, small dents or scratches, but no considerable or numerous marks, scratches, chips or dents on either screen, edges or case. The display has to be without any scratches and any delamination on LCD, light leakage or dead pixels. A laptop’s battery needs to be in good condition and it needs to pass Apple’s official battery test.

Minor Cosmetic Defect: The product is fully functional but has minor cosmetic defects to the body of the device. The defects may be a lot of wear and tear, minor scratches, dents or chips on the case or edges. The display has to be without any scratches and any delamination on LCD, light leakage or dead pixels. A laptop’s battery needs to be in good condition and it needs to pass Apple’s official battery test.

Major Cosmetic Defect: The product is fully functional but has severe cosmetic defects to the body or screen. The defects may be large, deep or numerous scratches, dents or chips on the case or edges, or minor marks or scratches on the screen, as well as slight delamination on LCD, light leakage or dead pixels. If the LCD has severe delamination, chips or cracks the condition may have to be re-evaluated by a team member. A laptop’s battery needs to be in good condition and it needs to pass Apple’s official battery test.

The product must not have cracks, fractures, engravings, or protective cases attached with a bonding agent. The product must not have third-party parts, battery, power supply, or charging cable. The power supply has to be intact, and the charging cable’s protective sheet must not be damaged. The charger must have a AU plug.

A Brand New (0-6 months) or unopened product must be sent to us with a copy of it’s original purchase receipt.

3. Delivering the Product to mResell

After having accepted the Indicated Price, the Seller delivers the Product by post with the prepaid waybill provided by mResell. The prepaid waybill will be sent to the email address provided by the Seller after the acceptance of the sales order. The Product must be posted within 10 days of acceptance of the sales order.

3.1 Packaging

The Seller is responsible for proper packaging of the Product and assumes all the risks of the delivery until the Product has been received by mResell. The Product must be sufficiently protected by proper wrapping and cushioning.  In the case of mobile devices, the “Find my iPhone”function and iCloud MUST be turned off before delivering the Product.

3.2 Other preliminary actions

If the Product is enrolled into a Mobile Device Management (MDM) system, the Product must be disconnected thereof before selling the Product. If the Product is bought through Apple’s Device Enrolment Program (DEP), the Product must be removed from said Program before selling.

4. Product check-up and price confirmation

mResell informs the Seller via email when the Product has arrived and been received to mResell’s service provider.

When the Product is delivered to be diagnosed and condition checked the Seller guarantees that:

  1. They are the owner of the Product and that it has been procured legally
  2. The Product has been paid in full and that it is not used as a collateral for a loan.
  3. All the information about the Product, its condition, and ownership provided by the Seller are correct.

mResell shall not be liable for ramifications or expenses in situations in which the Seller has breached the above guarantees.

After the diagnostics (approximately 2-5 business days), the Quote will be confirmed (Confirmed Price). Should the Confirmed Price be the same as the Quote, the purchase of the Product shall proceed to payment without further notice. If during the check-up process it is determined that the Product’s condition deviates from the Seller’s declaration, or the Product has other defects or deficiencies, the original Quote may be adjusted (“Adjusted Quote”). The adjustment may be required due to, for example, the Product’s cosmetic condition deviating from that which the Seller has declared, a component malfunction, or other similar defect. Additionally, should the Product’s battery not pass Apple’s official battery test, or if the original and correct accessories, for example, the adaptor, power extension cable, or AU wall adaptor plug are missing or damaged, without prior notice, the original Quote may be adjusted.

During the diagnostics process, all the data in the Product will be erased. mResell is not responsible for indirect damages or economic loss, should there be an error in data erasure. The Seller is responsible for data backup before delivering the Product. SIM-cards and used screen protectors will be disposed of during the check-up process.

The boxes shipped with the devices are discarded upon arrival at our facility. At the same time, the accessories are stored according to their specifications. This means that if one of the products has to be returned to its seller, it will be returned without the shipped box but with another one equally suitable for transport and that the accessories may not be the ones shipped but will always have the equivalent specifications.

If the Product is bought at the Confirmed Price, or the Seller has agreed to the Adjusted Quote, mResell will pay the price agreed upon to the bank account provided by the Seller. The payment will be processed within 2-3 business days from the confirmation of the Confirmed Price or the acceptance of the Adjusted Quote. Once the payment has been made the device is legally property of mResell AB. If the new quote is not accepted and the diagnostics fee is not paid but the seller within 14 days the device is legally property of mResell AB.

If payment is made via PayPal and the provided PayPal account is set to a currency that requires a currency conversion fee, this fee will be deducted from the payment.

5. Withdrawing from the contract

mResell retains the right to withdraw from the sale of goods unilaterally and without compensation until the payment has been processed. The Seller will be informed of the possible cancellation via email. Should the sale of goods be cancelled, mResell will deliver the Product back to the Seller via the original delivery method to the original address provided. The return address has to reside in Australia. Should the Seller cancel the sale, or if mResell cancels the sale due to the Seller’s negligence or due to a significant defect found in the Product, mResell has the right to return the Product to the Seller after the Seller has paid shipping- and diagnostics fee found in the web shop under Shipping and Diagnostics Fee. The shipping and diagnostic costs of an OS X device is 89 AUD, and 59 AUD for all iOS device. The costs include the currently valid GST. If the shipping and diagnostic costs are not paid in full within one (1) month, the Product’s ownership is transferred to mResell.

6. Acceptance of these Terms and Conditions and entering into force

These Terms and Conditions of Sale enter into force, when the Seller has electronically accepted these Terms and Conditions by pressing a specific “I Accept” button during the sales order process at the mResell web store and when mResell has accepted the Seller’s sales order and sent them an order confirmation email.