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Frequently Asked Questions

Here you will find answers to frequently asked questions regarding the selling process.

When I set “Functional Problem” I receive a value of 0.00?

it is very difficult to estimate a value for a machine that has got a functional issue. Therefor we recommend that you write us a note about what the issues are in the additional information field and then hit the Sell button and send it in to us and we will contact you with a value of your machine as soon as we have assessed the problem.

How can I be certain that I’ll get paid for my product?

In an industry like ours, where trust is a key factor, the perception of the company means everything. At mResell, we stand or fall by our reputation. Thus, keeping our customers satisfied is our number one priority, since it’s the customers themselves who will spread the word about us and build our credibility.

As you probably already know mResell is a private limited company registered in Australia. At the same time, we are part of an international group with operations all over Europe. We are in it for the long run and we gain nothing by ‘tricking you’ or holding out on you. You can rest assured that as soon as we have received and controlled your product and it has approved by our Apple-certified technicians you will be paid in full.

We have a solid track record of happy customers in both AU and in Europe and our service is entirely built on trust and recommendations.

I tried to sell you a product but the system told me the product was too old, why won’t you buy my product?

Some of Apple’s products are simply too old and we no longer buy them. Some models are classified as ‘vintage’, which means Apple no longer produces spare parts for those products, which in turn means we can’t give our customers warranty, which is a big no-no for us. Other products are simply ‘out of style’ with little to no demand on the market. We always try to keep our stock fresh and interesting for our customers, which means some models just don’t ‘make the cut’.

What happens if a product I sent you gets damaged during transportation?

If you use the prepaid waybill we sent you by e-mail, your product will be covered by insurance. However, the insurance is conditioned on that the product has been properly wrapped and packed. Packaging instructions can be found in the e-mail you received from us when you completed the sell order.

If you have any questions about payment, the valuation process or packaging, please contact us before shipping.

Do you ship outside AU?

Yes we can arrange this. Please contact us for details.

 

When will I receive payment when I sell an item?

Once you have registered the sale with us we will send you a prepaid waybill which you can use when sending the item to us. Once it has arrived at our service partners the service checks will take about two days – this is dependent on the technicians work load and where your item is placed in the queue and if we find any serious issues that needs further diagnostics. Then it might take a little longer.
If your item passes all the service checks it will take maximum another two days for payment to be processed.

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